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Effective April 29, 2025
This Supplemental Privacy Policy supplements the Meta Privacy Policy and applies to your and your child’s use of a Meta account and access to Meta Platforms Technologies Products.
If you are a parent or guardian of a child between the ages of 10 and 12 (age may vary by region) and wish to create a Meta account for your child, please review the Parent Privacy Disclosure that describes how Meta collects, uses, and discloses your child’s personal information. After you create a Meta account for your child, we will collect, use, and disclose your child’s information much like any other Meta account. This Supplemental Privacy Policy applies in full to both adults and children. To the extent there are privacy practices specific to your child’s Meta account, those differences are outlined in the Children’s Privacy Highlight at the top of each relevant section of this Supplemental Privacy Policy. Note, the Meta Privacy Policy does not apply to the processing of your child’s personal information.
Meta offers a variety of hardware and software products and services related to or in connection with those products as part of Meta Platforms Technologies. The hardware, services, features, apps, technologies and software products described in the Supplemental Meta Platforms Technologies Terms of Service, and subject to this policy, include Meta VR Products, Meta Wearable Products, and other Meta Platforms Technologies Products listed here, any of which may be updated from time to time (collectively, "MPT Products").
We encourage you to read our Meta Privacy Policy and this Supplemental Meta Platforms Technologies Privacy Policy ("Supplemental Privacy Policy") because we want you to understand what information we collect, and how we use and share it.
In the Meta Privacy Policy, we describe the information we process to support Meta Products. This Supplemental Privacy Policy adds to the Meta Privacy Policy by explaining the additional information we process to support MPT Products and by providing more details about how we process that information. Below you will find an overview of the ways in which we collect, use, and share information.
I. What information do we collect for Meta accounts?
- When you create a Meta account for your child, we will ask you to provide credit card information to confirm that you're a parent or guardian and obtain your consent to the collection of personal information from your child.
In addition to the information detailed in the Meta Privacy Policy under “What information do we collect?”, we collect the following information when you create a Meta account:
- Name
- Contact information
- Password
- Date of birth
- Username
II. How do we use your information for Meta accounts?
- A child between the ages of 10 and 12 (age may vary by region) cannot access Accounts Center and cannot have a Facebook or Instagram account.
When you use your Meta account to access MPT Products, we process your information as described in the Meta Privacy Policy under “How do we use your information?” and as described below for each MPT Product.
If you choose to add your Meta account to the same Accounts Center as your other Meta Product accounts, please see here for details on how we use and share your information across accounts.
III. How do we share information for Meta accounts?
When you use your Meta account to access MPT Products, we share information we collect as described in the Meta Privacy Policy under “How is your information shared on Meta Products or with Integrated Partners?”, “How do we share information with Partners, vendors, service providers and third parties?”, and “How do we respond to legal requests, comply with applicable law and prevent harm?”. We also use and share your information as described below with respect to each MPT Product.
If your Meta account is managed by an organization (i.e., a “Managed Meta Account”), we share with that organization certain information about your account, to promote safety, integrity and security; to comply with applicable laws and regulations; and in accordance with Meta’s terms and policies, including the applicable Acceptable Use Policy. This may include information such as the status of your account, the approximate location of your managed headset, and information about applications you install and how you use them.
I. What information do we collect on Meta VR Products?
- We collect information about your child's connections to other users, such as whom your child follows, whom you have added as an approved contact for your child, and when the same parent or guardian manages your child’s account.
- You as a parent or guardian may choose to enable certain features and experiences in Meta VR Products for your child’s Meta account, like hand and body tracking, voice services, mixed reality experiences and fitness-related experiences such as Meta Quest Move. If you do, we will process your child’s personal information as described below. Note, you cannot enable the eye tracking, fit adjustment or Natural Facial Expressions feature for your child’s Meta account.
- You as a parent or legal guardian may choose to share additional information about how your child uses their Meta Quest device to help us better personalize your child’s experiences in virtual reality and improve Meta VR Products for everyone.
- We collect information about your child’s age (excluding birth date) from partners and third parties including app developers.
- When Location Services are on, we only collect your child’s headset location via WiFi and IP signals to determine general location.
In addition to the information described in the Meta Privacy Policy under “What information do we collect?”, we collect the following categories of information depending on your use of Meta VR Products:
Meta Horizon profile: If your use of a Meta VR Product requires you to create a Meta Horizon Profile, then we collect information related to your profile, including your:
- Profile name
- Profile picture
- Username
- Avatar
- List of followers
- Interactions with games and apps
We also collect information regarding when you are online and when you interact with a virtual reality app.
Physical characteristics and movements: We collect information about or related to:
The position and orientation of the headset and controls to determine body pose and make your avatar’s movements more realistic.
The position of your headset, the speed of your controller movement, and changes in your orientation (such as when you duck while playing a game) to provide an immersive and realistic virtual experience.
Your audio data, when your microphone preferences are enabled, to animate your avatar’s lip and face movement.
Hand and Body Tracking. For hand and body tracking in Meta VR Products, we process abstracted hand and body data to allow you to switch between hands and controllers to interact with your surroundings and have a more seamless or immersive experience. Hand and body tracking also helps make your avatar’s movements look more realistic. Raw image data of your hands and body is processed on your device.
We also collect and retain certain data about your interactions with hand and body tracking (such as tracking quality and the amount of time it takes to detect your hands and body), to provide the feature and ensure it works properly. Learn more in our Hand and Body Privacy Notice.
Eye Tracking. For eye tracking in Meta Quest Pro, we process abstracted gaze data to improve your image quality, help you interact with virtual content in an app, and to animate your avatar’s eye and facial movements. Raw image data of your eyes is processed on your device.
We also collect and retain certain data about your interactions with eye tracking (such as tracking quality and the amount of time it takes to detect your eyes), to provide the feature and ensure it works properly. Learn more in our Eye Tracking Privacy Notice.
Natural Facial Expressions. For Natural Facial Expressions in Meta Quest Pro, we process abstracted facial expressions data so that your avatar's expressions look more natural. Raw image data of your face is processed on your device.
We also collect and retain certain data about your interactions with Natural Facial Expressions (such as how much time it takes to detect expressions) to provide the feature and ensure that it works properly. Learn more in our Natural Facial Expressions Privacy Notice.
Fit Adjustment. For fit adjustment in Meta Quest Pro, we process abstracted fit adjustment data to check whether your headset is aligned optimally and provide headset adjustment tips. Raw image data of your eyes and lower face is stored on your device.
We also collect and retain certain data about your interactions with fit adjustment (such as whether a user completed the setup process or how long the setup process took) to provide the feature and ensure it works properly. Learn more in our Fit Adjustment Privacy Notice.
Meta VR Product activity: We collect information about your Meta VR Product activity, such as your activity in virtual reality (including your use of Meta Quest devices and apps), including:
- Payment credentials you provide to us
- The virtual reality events you attend
- The purchases you make
- Apps you download
- The time, frequency, and duration of your activities on our Meta VR Products. For example, we collect information about your Meta Quest browser usage, such as interactions with recommended WebVR experiences, which browser features you use, and other statistics.
Content: We collect content you create on Meta VR Products, such as a picture you post or an object you build. We also collect information about this content, such as the date and time you created it.
Fitness information: When you enable fitness-related experiences on Meta VR Products, such as Meta Quest Move, we process information related to your fitness activities, like:
- Number of calories you burned
- How long you’ve been physically active
- Your fitness goals and achievements
This allows you to track your fitness progress and helps us improve those features. You can also choose to provide additional information in Meta Quest Move, such as height, weight, and sex, so we can better estimate your fitness achievements. Learn more.
Gameplay and statistics: We collect information about your gameplay activity and statistics, such as how successfully you play a game, actions in the game, and associated metadata created when you use Meta VR Products.
Environmental information and dimensions: We collect information about your physical environment and its dimensions when you use a Meta VR Product. For example, we may collect information about the size of walls, surfaces, and objects in your room and the distances between them and your headset to offer experiences that blend your virtual and real-world environments. Learn More.
Camera and audio information: When cameras and microphones are on in Meta VR Products, we collect:
- Camera information, including photo and video. For example, the sensors on Meta Quest process raw images of your surroundings and enable the headset to both process your movement and help orient you in your designated virtual reality areas. Raw images of your surroundings are processed on your device.
- When you choose to turn on your microphone in Worlds, we may collect recorded audio.
- Video or audio content you create and information about this content, such as the date and time you created it.
Additionally, when you use Worlds, the last few minutes of your and other users’ most recent audio, video and other interactions in Worlds are recorded in case you want to report anything you’ve encountered. These recordings may be stored on our servers. We do not review these recordings unless you submit a report. If you don't submit a report, the recordings are deleted on a rolling basis. These recordings enable you to report abuse, combat harmful conduct, and protect and support our community. Other users in close proximity to you in Worlds may submit recordings of the same event. If you submit a report, we use the attached recordings to investigate and fully resolve the report, and to help train our systems to better combat harmful behavior, after which time the recordings are deleted. In some cases, we may need to retain the recordings for longer, where it is necessary in order to comply with applicable law.
Voice conversations with Meta AI: Voice conversations with Meta AI are the commands and dictations you say, including if you mistakenly invoke our voice services, as well as any background sound that happens when you use those services. When you use our voice services, we process:
- Audio recordings
- Transcripts
- Related data about your voice conversations with Meta AI, such as the hardware version of your device and the length of the audio related to your conversation
We process this information so we can respond to your requests, provide the requested service to you, and, depending on your settings, improve our voice services. Learn more in our Voice Dictation Privacy Notice and our Meta AI on Meta Quest Privacy Notice.
Please note that third-party services may offer their own app voice experiences. When you use those services, information collected by these third-party services is subject to their own terms and privacy policies, not this policy. You can learn more about how we collect and use information from other features you interact with on Meta Quest in our Privacy FAQ.
Device information: We collect technical system information about the devices you use and information about how you use Meta VR Products, including:
- Performance and device attributes
- System logs and settings
- Success or failure of specific functions
- Third-party service usage
- Crash reports
When a Meta VR Product experiences a crash, a log about the crash is sent to Meta. This log includes, among other things, the date and time of the crash, your user ID, device ID, IP address, and very small fragments of information from any camera or microphone in use at the time of the crash. These crash logs are only retained and used to diagnose and fix problems with Meta VR Products or other apps and services used on Meta VR Products.
You can choose to share additional data with Meta about how you use your device to help us personalize your experiences and improve Meta VR Products. Learn more.
Information from partners and third parties: When you use a third party service on Meta VR Products, we collect information about the use of the service, including:
- How often and for how long it’s used
- Crash log information if it crashes
- An authorization token if it requires a login
We also receive information about you from partners and third parties, including:
- Third-party apps
- Developers
- Other online content providers
- Marketing partners
- Platforms not controlled by Meta on which you may access or use Meta VR Products without a Meta Account or Horizon Profile. If you are accessing a Meta VR Product on a platform not controlled by Meta, that platform’s terms and policies also apply.
For example, in Meta Quest, we receive information from developers about your achievements in their apps and about what features you can use in their app. To learn about how a third-party service processes or shares your information, please refer to their terms and privacy policies.
II. How do we use your information for Meta VR Products?
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To provide social features
- Your child’s Meta Horizon profile will be set to private by default, which means all followers will have to be approved by you or your child. Your child’s display name, username, and profile picture will always be visible to other Meta Quest users who can search for your child and send follow requests.
-
You can change the settings that govern the visibility of your child’s activity in virtual reality in Family Center. Whether your child appears online and current app usage will be defaulted to “off” or hidden from other users unless you change these default privacy settings in Family Center.
- Irrespective of any default privacy settings, your child’s presence will be visible to other users who are using an app or experience at the same time as your child.
-
To personalize
- We use age, chosen language, and general location to personalize your child’s Horizon Feed, search results, and store offerings on their Meta Quest headset and mobile app.
- As a parent or guardian, you may consent to the use of additional personal information about your child to further personalize your child’s experiences across Meta VR Products.
We use the information we collect when you use Meta VR Products for the purposes described in the Meta Privacy Policy under "How do we use your information?", including (i) to provide measurement, analytics, and other promotional services (including ads and commercial content); (ii) to promote safety, security, and integrity; (iii) to communicate with you; and (iv) to research and innovate for social good.
We also use the information we collect when you use Meta VR Products in the following ways:
To power social features and personalize and promote content: We use your profile name, picture, and information about your Meta VR Product activity (including your use of Meta Quest devices and apps):
- To send personalized commercial content
- To provide personalized content suggestions
- To display ads, offers and sponsored content in Meta VR Products
For example, depending on your privacy settings, we use information about your use of Meta Quest devices and apps to help you connect with your followers, or to encourage your followers to join you in using Meta VR Products:
- To recommend products, content, and experiences to others
- To help tailor a user’s experience by helping them understand which communities or content may be most relevant to them.
Depending on your privacy settings, we also use information from Meta VR Products to provide user-to-user communications and other social services across the Meta Products. This includes identifying and connecting you with your followers, or people you recently interacted with in an experience, through Meta VR Products. If your Meta account is a Managed Meta Account, those privacy settings may be set or changed by your organization.
To provide and improve our Meta VR Products: We use information we collect, including device performance and reliability data, to improve and develop Meta VR Products. By analyzing device performance and reliability, we can improve the hardware and software that powers your experiences with Meta VR Products. We also use your device performance and reliability information to offer and improve aspects of our services, such as voice services, hand and body tracking, eye tracking, Natural Facial Expressions, fit adjustment, and fitness-related experiences.
If you use our voice services on Meta VR Products, depending on your settings, we analyze and review information about your stored voice conversations with Meta AI using human review and machine processes to improve, troubleshoot, and train our speech recognition systems.
When you use the hand and body tracking feature in Meta Quest devices, we collect technical information, like tracking quality, the amount of time it takes to detect your hands and body, and the number of gestures you make to improve and troubleshoot this feature.
When you use the eye tracking feature in Meta Quest Pro, we collect certain data about your interactions with the feature, such as tracking quality and the amount of time it takes to detect your eyes.
When you use the Natural Facial Expressions feature in Meta Quest Pro, we collect certain data about your interactions with the feature, such as how the headset fit affects the quality of detected facial movements and how much time it takes to detect expressions.
When you use the fit adjustment feature in Meta Quest Pro, we collect and retain data about your interactions with the feature, such as whether the setup process has been completed or how long the setup process took.
III. How is your information shared with others for Meta VR Products?
- We may share information about your child’s age category (excluding birth date) with third parties such as app developers.
- We may share certain information about your child and/or teen, such as the fact that they have a parent-managed Meta account and the apps they have, with other users who are managed or supervised by the same parent or guardian.
- When you approve your child’s app purchases and downloads, we will share certain information about your child such as Meta Horizon profile data, followers, blocked users, subscriptions, personal identifiers, app invites, and in-app purchases and destinations with app developers.
- Your child’s activity, such as apps your child has used and achievements in those apps, will be visible to their followers.
In addition to the sharing of information described in the Meta Privacy Policy, we share the information we collect when you use the Meta VR Products in the following ways:
Information you make public: Your Meta Horizon Profile information will be public and visible to people on and off the Meta VR Products. This includes your profile name, username, picture, and avatar.
For example, if you enter a public virtual space in Meta Quest, others can see your avatar just as they see you in a real-world public space. This means your avatar can appear in pictures, recordings, or live streams that users around you take and share. Information that you post to public areas on the Meta VR Products, such as a forum, blog, or other community tool, will also be visible to people on and off Meta VR Products, along with certain information associated with your public posts, such as the time of your post.
Third-party services & applications: You can interact with applications and third-party services, including content, games, apps, and other experiences, through many Meta VR Products. If you use services from a third party, we share information about you with the third-party service so it can provide you with the service you’ve requested.
For example, we share the following Meta Horizon profile information with apps you use so you can appear as your Meta Horizon profile in those apps:
- Avatar
- Username
- Profile name and picture
- List of the people you follow and those who follow you
- Your interactions with the app or third-party service, such as how long you’ve interacted with their content
- Any other information you choose to share with the app or third-party service
If you use third-party services on Meta VR Products, the third-party services may collect information from you directly through the experiences they provide.
However, you can also choose to share information with third-party services from Meta VR Products, for example:
You can choose to share your Meta Quest fitness and activity information with third parties to sync that information with third-party fitness services.
If you enable eye tracking or Natural Facial Expressions in Meta Quest Pro, apps can access your abstracted gaze or abstracted facial expressions data. Please note that information you share with these (or other) third-party services will be subject to their own terms and privacy policies, not this policy.
Information that you provide when playing online: When you use online multi-user apps in Meta Quest, your activity and other information you provide are visible to all within the app, including your:
- Avatar
- In-app profile information
- In-app activity
This information (including your voice or audio) can be collected, copied, recorded, and live-streamed by other users, shared on and off Meta VR Products, and submitted to us to report abuse, combat harmful conduct, and protect and support our community. Learn more. Please consider carefully who you interact with and how you conduct yourself, and make sure your available privacy settings reflect your preferences.
Third party access to voice conversations with Meta AI: Depending on your settings, we share recordings, transcripts, and related data about your voice conversations with Meta AI with vendors and service providers who assist us in improving, troubleshooting, and training our speech recognition systems.
- If your Meta account is managed by an organization (i.e, a “Managed Meta Account”), we also share with that organization certain information about your account, to promote safety, integrity and security; to comply with applicable laws and regulations; and in accordance with Meta’s terms and policies, including the applicable Acceptable Use Policy. This may include information such as the status of your account, the approximate location of your managed headset, and information about applications you install and how you use them. Please review your organization’s policies or contact your organization’s administrator to learn more about the information shared with your organization and the settings and access controls established by your organization.
- As described in the Supplemental Meta Platforms Technologies Terms of Service, children below the age of 13 are not permitted to use Meta Wearable Products. Therefore, a Meta account for a child between the ages of 10 and 12 (age may vary by region) cannot be used to log into the companion app (the “Meta AI App”).
Meta Wearable Products provide a wearable experience that lets you interact with your environment in new and innovative ways. Meta Wearable Products include any Ray-Ban | Meta AI glasses within the Ray-Ban | Meta collection and the Ray-Ban Stories (collectively, the “AI Glasses”) that pair with the Meta AI app (the “App”). Meta software powers the features available on the AI Glasses. Meta Wearable Products include the AI Glasses and the software and services in the Meta AI App that relate to them. Available features and functionality vary depending on the Meta Wearable Product and your location.
If you communicate and share content from your Meta Wearable Products using other Meta Company Products, information relating to your use of the Meta Company Product will be subject to their applicable terms and policies.
I. What information do we collect for Meta Wearable Products?
In addition to the information described in the Meta Privacy Policy under "What information do we collect?", and in this Supplemental Privacy Policy under “What information do we collect for Meta Accounts?”, we collect the following categories of information when you use Meta Wearable Products:
Photo, video, and audio information: When you use the AI Glasses to take a photo or video, the cameras and microphones on the AI Glasses are activated and the following information is collected:
Photos, videos, and audio. You can use the AI Glasses to take photos and video recordings with audio (together, “Media”). This Media is captured on your AI Glasses and sent to your App. We will process your Media when you turn on cloud processing on your AI Glasses, interact with the Meta AI service on your AI glasses, or upload your Media to certain services provided by Meta (i.e., Facebook or Instagram). You can change your choices about cloud processing of your Media at any time in Settings.
If available, you can use your AI glasses to live stream. Video and audio content from your live stream will be processed through the Meta Company Product you live stream from (i.e., Facebook or Instagram). The video and audio content from your live stream will not be stored on your Ray-Ban | Meta AI glasses after you finish a live streaming session or in the App. Your use of a Meta Company Product to live stream will be subject to the terms and policies of that Meta Company Product.
If available, you can use your Ray-Ban | Meta AI glasses to translate live conversations into a different language. The audio recordings and the transcripts generated when you use the feature are processed on your Ray-Ban | Meta AI glasses and in the Meta AI App. The audio recordings and transcripts are deleted after you are done using the feature.
Metadata. We collect metadata, such as the date and time you created content, whether it’s a photo or a video recording, and technical information about your camera or other AI Glasses sensors related to content.
Location-related information: When you choose to share your mobile device’s location with the Meta AI App by turning on the Location Services device setting, we collect location-related information that you allow us to receive. This includes things like the location where you used your Ray-Ban | Meta AI glasses to take photos and video recordings for the geotagging feature. Location-related information includes your general location or precise location that you choose and control through your mobile device settings. You can change your preferences about collecting location-related information at any time in your mobile device settings.
When you interact with the Meta AI service on your Ray-Ban | Meta AI glasses, the Meta AI service may process Media in connection with requests to understand what you are looking at, which may include understanding your general location, to provide you with a more relevant and useful service.
Device information: In addition to the information described in the Meta Privacy Policy under the “App, browser and device” section, we collect and use "Essential Data” about your AI Glasses when you use them. You can also choose to share "Additional Data" about your use of your AI Glasses as explained below. Essential and Additional Data are associated with other information, like your User ID, Device ID, and information about your device model and operating system.
Essential Data is information needed to ensure the AI Glasses work as expected, meet user expectations, and provide the service outlined in the Terms of Service. For example, we collect information to perform certain actions on the AI Glasses and to see whether they are working correctly, like if the bluetooth is functioning. In addition, similar to other devices, if the AI Glasses crash or malfunction, a log is sent to Meta that includes information from the time of the crash event, such as the date and time of the crash and how you were using your AI Glasses immediately before the crash event. These crash logs are only retained and used to diagnose and fix problems with you AI Glasses. Essential Data is automatically shared with Meta.
Additional Data is information we collect when you use your AI Glasses that helps Meta improve and personalize your user experience and develop and improve Meta Products. Additional Data includes information like analytics about AI Glasses usage to help us develop new features and products to provide a better user experience. Meta will use Additional Data for these purposes if you choose to share Additional Data with Meta during your initial setup, and you can change your choice at any time in Settings. Learn more about how you can control sharing Additional Data from your AI Glasses with Meta.
Third-party services: When a third-party service is used on the AI Glasses, like a music player, depending on how the service works, we may collect information about how you use it. This includes how often and for how long you use it, crash log information if it crashes, and an authorization token if required for log-in. Third-party services may share information with us when their service is used on the AI Glasses. To learn about how third-party services process your information, please refer to their terms and privacy policies.
II. How do we use your information for Meta Wearable Products?
In addition to the purposes described in the Meta Privacy Policy under "How do we use your information?", including (i) to provide measurement, analytics and other promotional services (including ads and commercial content); (ii) to promote safety, security, and integrity; (iii) to communicate with you; and (iv) to research and innovate for social good, we use the information we collect in the following ways:
Provide our services. This includes providing services and features of the AI Glasses, helping make the AI Glasses and the Meta AI App work properly, and maintaining safety, security, and integrity. For example, we collect information to see whether the Meta AI App is working correctly, like whether the AI Glasses and the Meta AI App are pairing properly. We also collect information to make sure it’s you, like when you sign into the Meta AI App with your Meta account or perform certain actions on the AI Glasses and Meta AI App such as to send a message or start a call. If you choose to turn on cloud processing on your AI Glasses, your photos and videos will be sent from the Meta AI App to Meta servers to support additional photo and video features. When you use the Meta AI service on your Ray-Ban | Meta AI glasses, we use your information, like Media and audio recordings of your voice to provide the service.
Improve Meta Products. When you use the Meta AI service on your Ray-Ban | Meta AI glasses, your information, like Media and audio recordings of your voice, may be used to improve Meta products, including the Meta AI service and the models that power it. We also use Additional Data (subject to the choice you make) to improve and develop Meta Products, including tailoring your experience with your AI Glasses. For example, we use this information to create new products and features. Additional Data is used by Meta for these purposes only if you choose to opt in. You can choose to opt in for us to use Additional Data for product improvement purposes during your initial setup, and you can change your choice at any time in Settings. Learn more about how you can control information that you share with Meta.
III. How is your information shared with others for Meta Wearable Products?
We share information we collect as described in the Meta Privacy Policy under “How is your information shared on Meta Products or with Integrated Partners?” and “How do we share information with Partners, vendors, service providers and third parties?” and as described in the following sections of this Supplemental Privacy Policy. We may also access, preserve, use and share your information as described in the Meta Privacy Policy under “How do we respond to legal requests, comply with applicable law and prevent harm?”
When you use the Meta AI service on your Ray-Ban Meta AI glasses, we may share your information, like the prompt you use when you ask Meta AI a question, or a photo you take to ask Meta AI a question, with third parties as described in Meta’s AI Terms. You can view a list of these third parties and links to their privacy policies by visiting our Privacy Center.
When you use a third-party service on your AI Glasses, like a music player, we may share information with the third-party service to complete your requests, like when you ask your Ray-Ban | Meta AI glasses to play a song or a meditation. We may also share information related to how and when you use the third-party service, and an authorization token if it requires a login.
We also exchange certain information with Luxottica Group S.p.A. (“Luxottica”), the manufacturer and distributor of the AI Glasses. We exchange information with Luxottica to fulfill our contractual obligations to Luxottica and to manage your customer service requests. For example, Luxottica shares with us your name, email address and information if you contact them about an issue you are experiencing. Then we share with Luxottica information to help resolve the issue, such as steps to resolve a problem with your Meta account. We also share with Luxottica information about AI Glasses purchased through their own channels, such as when they are activated, and we exchange aggregated information and insights with Luxottica relating to marketing, usage, sales, and post-sale activities. Luxottica does not collect any information directly from your use of the AI Glasses and/or the Meta AI App such as your photos and/or videos. Any information you provide to Luxottica in connection with your purchase of the AI Glasses is subject to Luxottica’s terms and policies.
IV. How do we process information when you use our voice services for Meta Wearable Products?
This Section applies when you use our voice services, like voice controls or the Meta AI service on AI Glasses. The voice services available to you depend on the version of your AI Glasses and your location.
When you use our voice services, we record and process information about your voice interactions to respond to your requests. Voice interactions are things you say when using our voice services, including when voice services are invoked by mistake, as well as any background sound that can be heard once voice services are enabled. Voice interactions include both things you say when you use a wake-word (for example, if your AI Glasses are playing music, and you say “Hey Meta, pause the music”) and also when you don’t use a wake-word for certain interactions (saying “pause music”). The information we process for our voice services includes audio recordings and transcripts of your voice interactions, as well as data related to your voice interactions, like the hardware version of your AI Glasses and how long your interaction took.
The Meta AI service on Ray-Ban | Meta AI glasses stores text transcripts and audio recordings of your voice interactions by default to help improve Meta’s products. This includes improving the Meta AI service (and related technologies), and training and improving our speech technologies. For example, audio recordings are used to help Meta’s products better understand and respond more accurately to a wide range of speech patterns and phrases over time. We use machine learning and trained reviewers to process this data to improve, troubleshoot, and train our products. We share that information with third party vendors and service providers to improve our products. You can access and delete recordings and related transcripts in the Meta AI App.
If you use voice controls on Ray-Ban Stories, we may store and process information about your voice interactions to improve our voice controls and other Meta products, depending on your preferences in Settings. This information can help our voice controls to better understand and respond more accurately to a wide range of speech patterns and phrases over time. You can manage voice storage to improve our voice controls and other Meta products in your Settings. When voice storage and processing for product improvement is turned on, we use machine learning and trained reviewers to process information about your voice interactions to improve, troubleshoot, and train our voice controls and other Meta products. We share that information with third party vendors and service providers to improve our products. Even with voice recording storage off, you can still use voice controls. You can access and delete stored voice information in your Settings.
You can learn more about our voice services, including further details about what information we collect when you use our voice services and your choices over how we process that information, in the AI Glasses Voice Privacy Notice and the Voice Services FAQ.
We receive information collected on MPT Products, including cookies, pixels, local storage, and similar technologies. Learn more about how we use these technologies on our websites and mobile apps in Meta’s Privacy Policy, Meta's Cookie Policy, and our Privacy FAQ.
You can learn more about the consumer privacy rights that may be available to you by reviewing the United States Regional Privacy Notice. As a parent or guardian of your child’s Meta account, you can exercise these rights as well.
You can learn more about how privacy works for MPT Products in each MPT Product as well as the Meta Privacy Policy. You can also find out more about how privacy works and how to exercise your ability to access, rectify, port, and erase the information collected through MPT Products in the Privacy Center.
If you have questions about this Supplemental Privacy Policy, or have questions, complaints, or requests regarding your information, you can contact us as described below.
You can contact us online or by mail at:
Meta Platforms, Inc.ATTN: Privacy Operations
1601 Willow Road
Menlo Park, CA 94025